At DoopL, we’re building the future of driving education and mobility. Here are the most common questions learners, instructors, and future DoopLers ask us, so you can get started with confidence.
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Frequently Asked Questions
Still you have any questions? Contact our Team via support@doopl.com
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What is the purpose of the skill assessment feature?
It allows instructors to evaluate a learner’s performance in specific driving skills and provide detailed feedback.
How can instructors rate a learner’s skills?
Each skill is rated using a scoring system, with options to add detailed feedback and improvement suggestions.
Can instructors edit a skill rating after submission?
Yes, instructors can modify a previously given rating by selecting the skill and updating the score before finalizing the assessment.
What kind of skills can be assessed?
The assessment includes skills like Gear Selection, Steering Control, Mirror Adjustment, and Clutch Management, among others.
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What does the feedback section do?
The feedback section allows instructors to explain mistakes, suggest improvements, and highlight strengths for learners.
What driving conditions can be recorded during the session?
Instructors can log various road types, weather conditions, and traffic levels to give context to the learner’s performance.
Why is logging driving conditions important?
It helps track how learners perform under different circumstances, ensuring well-rounded training.
Can instructors save an assessment and complete it later?
Yes, instructors can save progress and return to finalize the assessment before submission.
Can learners view their past assessments?
Yes, learners can access their previous assessments and track their progress over time.
Can I edit an assessment after submission?
Once an assessment is submitted, it cannot be edited. If necessary, you can provide additional feedback in the learner’s next session.
What happens if a learner disagrees with an assessment?
If a learner disputes an assessment, they can request a review through the app, and the instructor can provide clarification or additional feedback.
What happens after submitting an assessment?
The system updates the learner’s profile with progress data, skill scores, and instructor feedback.
How can instructors chat with learners?
Instructors can initiate a chat with the learner by tapping the chat icon on the session details screen.
Can instructors send messages while waiting for a learner?
Yes, instructors can send and receive messages while waiting for the learner at the pickup location.
Is there a way to send quick responses?
Yes, the chat includes preset quick responses like "I'm on my way," "OK, got it!" and "I've arrived."
Can instructors call learners directly from the chat?
Yes, there is a call button inside the chat that allows instructors to call learners directly.
Is the chat feature secure?
Yes, the chat includes a reminder not to share personal or payment details to maintain privacy and security.
Can learners send their location through the chat?
Currently, the chat does not display a location-sharing feature, but the instructor can see the learner’s pickup location on the map.
What happens if a learner doesn’t respond in chat?
If the learner is unresponsive, instructors can try calling them or use the "Waiting Timer" to track delays.
What does the "Stop New Requests" feature do?
This feature allows instructors to stop receiving new booking requests while they are in an active lesson.
How can I stop new booking requests?
Tap the Stop New Requests button in the session interface to prevent additional bookings from coming in.
Will learners see that I have stopped accepting new requests?
No, this setting is only visible to instructors and does not affect learner visibility.
What are booking preferences?
Booking preferences allow instructors to choose how they accept lesson bookings, including On-Demand, Future Bookings, and Instructor-Managed Bookings.
Where can I update my booking preferences?
You can update your booking preferences in the Settings menu under Booking Preferences.
What happens if I disable On-Demand lessons?
If you disable On-Demand lessons, you will no longer receive instant booking requests from learners who need immediate or short-notice lessons.
What is the difference between Future Bookings and Live Profile?
Future Bookings allow learners to schedule lessons in advance, while Live Profile makes your profile visible to learners so they can directly book private lessons with you.
Can I enable or disable booking options at any time?
Yes, you can switch any of the booking options on or off whenever needed.
Does changing my booking preferences affect my current bookings?
No, updating your booking preferences will only affect new bookings. Existing lessons will remain unchanged.
How can I set my availability for lessons?
You can set your availability by navigating to Settings>Area & Availability and selecting the days and times you are available for bookings.
What is buffer time, and how does it work?
Buffer time is the additional time added between sessions to allow for travel or breaks. You can adjust this setting to manage your schedule efficiently.
Can I select specific areas where I want to provide lessons?
Yes, you can define your service areas on the map and set a radius to specify how far you're willing to travel for lessons.
How do I update my lesson radius?
Under My Areas, you can adjust your service radius using the slider to set the maximum distance for lesson requests.
Can I specify which type of lessons I offer in different areas?
Yes, you can choose to offer automatic, manual, or both types of driving lessons in your selected service areas.
Is it possible to sync my personal calendar with the DoopL instructor app?
Yes, you can integrate your personal calendar to avoid conflicts and ensure smooth scheduling.
How do I save my availability settings?
After adjusting your availability, buffer time, and areas, click the Save button to confirm your changes.
How can I sync my personal calendar with DoopL?
You can sync your personal calendar by navigating to Settings>Area & Availability and selecting "Sync Personal Calendar." Follow the prompts to link your Google, Apple, or Outlook calendar.
Why should I sync my personal calendar?
Syncing your calendar helps avoid double bookings and ensures you don’t receive lesson requests during personal or pre-scheduled commitments.
What is DoopL?
DoopL is a revolutionary platform that redefines driving education by integrating real-world learning with the convenience of commuting. Whether you're preparing for your driving test, refining your skills, or simply commuting from one location to another, DoopL offers a seamless, flexible, and efficient learning experience.
Drive. Learn. Commute. 🚦🚗
With DoopL, every journey is a step toward becoming a confident and skilled driver; all while reaching your destination.
What is DoopL It?
DoopL It is an On-Demand booking feature that allows learners to instantly request a driving session based on instructor availability. It can also be used as a transportation option while learning to drive.
Can I use an On-Demand booking for transportation as well?
Yes! DoopL It allows you to move between locations while learning to drive with an instructor.
Can I choose a specific instructor for an On-Demand booking?
No, DoopL It automatically assigns the nearest available instructor. If you prefer a specific instructor, use the Instructor Booking option.
How quickly will an instructor arrive for an On-Demand booking?
The arrival time depends on instructor availability and location. The estimated arrival time will be displayed before confirming the booking.
Can I cancel an On-Demand session after booking?
Yes, but cancellation fees may apply based on the time of cancellation.
What is Plan?
The Plan booking option allows you to schedule a session for a later time or date while also using the session for transportation or extended driving practice.
Can I use a Future Booking for transportation as well?
Yes! Just like DoopL It, you can use a scheduled session to travel between locations while improving your driving skills.
How far in advance can I book a session?
You can schedule a session days or weeks in advance.
What skill categories can I evaluate?
Instructors can assess learners on multiple skills, including:
✔ Basic Vehicle Control (Steering, Braking, Acceleration)
✔ Lane Positioning (Maintaining Lane, Merging, Changing Lanes)
✔ Adjusting Speed (Acceleration, Deceleration, Speed Control)
✔ Driving Awareness (Scanning, Anticipating Hazards)
How do I request an On-Demand session?
1. Open the DoopL app and select DoopL It from the booking options.
2. Choose your pick-up and drop-off location.
3. (Optional) Add extra training time or additional stations for extended practice.
4. Confirm your booking, and the nearest available instructor will be assigned to you.
How do I schedule a Future Booking?
1. Open the DoopL app and select Plan.
2. Choose your pick-up and drop-off location.
3. Select a date and time that fits your schedule.
4. (Optional) Add extra training time, a drive test, or additional stations. 5. Confirm your booking.
What happens if my instructor cancels the session?
• You will be notified immediately.
• You can either request another On-Demand session or schedule a Future Booking.
How do I track my instructor after booking?
Once the booking is confirmed, you can:
• View the instructor's location on the map.
• See the estimated arrival time.
• Message or call the instructor if needed.
What happens if no instructor is available?
If no instructor is available, you can:
• Try again after a few minutes.
• Schedule a Future Booking using the Plan option.
Why Choose DoopL?
• Convenience – Learn and commute at the same time.
• Efficiency – Turn travel time into a learning opportunity.
• Flexibility – Book sessions anytime, anywhere, with personalized options.
What Makes DoopL Unique?
🚘 Dual-purpose sessions – Every booking is an opportunity to gain practical driving experience while reaching your destination.
🚘 Loop Sessions – Ideal for beginners, this session type allows learners to practice within a specific area, starting and ending at the same location.
🚘 Instructor choice – Book an instructor you trust or let the system match you with the nearest available professional.
🚘 Flexible routes – Customize your drive with preferred roads, extra stops, or drive test.
How Does DoopL Work?
Unlike traditional driving sessions, DoopL allows learners to:
✔ Learn while commuting – Turn your daily trips into productive driving sessions.
✔ Book flexible sessions – Choose from On-Demand (DoopL It), Scheduled (Plan), or Instructor-Specific bookings.
✔ Customize your experience – Add extra training time, select multiple stops, or focus on specific driving techniques.
✔ Choose your preferred learning style – From structured sessions to real-world navigation, you decide how to learn.
Who is DoopL For?
✔ New learners who want structured sessions with the freedom to commute.
✔ Intermediate drivers who need extra practice or test preparation.
✔ Experienced drivers who want to refine their skills in real-world conditions.
Will stopping new requests affect my ongoing lesson?
Will stopping new requests affect my ongoing lesson? No, stopping new requests only prevents additional bookings. Your current session will continue as scheduled.
• Can I enable new requests again after stopping them? Yes, you can turn new requests back on at any time from the session settings.
• When should I use this feature?Use this feature when you want to focus on your current session without receiving interruptions from new booking notifications.
How do I assess a learner’s driving skills?
• After completing a lesson, navigate to the Assessments section.
• Select skill categories such as Basic Vehicle Control, Lane Positioning, Adjusting Speed, Driving Awareness, etc.
• Assign a rating for each skill based on the learner’s performance. • Add comments for specific feedback.
How do I assess a learner’s performance?
✔ Tap “Assessments” after the lesson.
✔ Rate skills like vehicle control, awareness, and confidence.
✔ Leave notes for improvement.
How do I submit an assessment?
• After filling in the ratings and comments, tap the Submit button.
• The learner will be able to review their assessment and feedback within their profile.
Why Just Learn to Drive? DoopL It!
Turning lessons into progress, freedom, and confidence.