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DoopL Pty Ltd (ACN 676 797 943)

Delete My DoopL Account

Effective as of

1. Thinking of Leaving DoopL?

We’re here to help. If you no longer wish to use your DoopL account as a learner or instructor, please follow the steps below to delete your account. 🔐

2. Important Notes Before Deleting

Please read carefully before proceeding:

  • Account deletion is permanent and cannot be reversed.
  • All your data will be permanently deleted, including:
    • Bookings (past, present, and future)
    • Earnings (for instructors)
    • Progress reports (for learners)
    • Messages and chat history
  • Once deleted, you will no longer have access to your account or any linked information.

📌 If you simply want a break, consider these alternatives instead of deleting your account:

  • Instructors:Use the “Stop New Requests” feature in the app to pause receiving bookings.
  • Learners:Avoid making new bookings - your profile will remain inactive until you return.

3. How to Delete My Account

🧑 For Instructors

  1. Open the DoopL Instructor App.
  2. Log in to your account.
  3. Go to Profile → Account.
  4. Scroll down and tap Delete Account.
  5. Read the confirmation message and tap Confirm Deletion.

👨‍🎓 For Dooplers (Learners or Drivers)

  1. Open the DoopL App.
  2. Log in to your account.
  3. Go to Profile → Account.
  4. Scroll down and tap Delete My Account.
  5. Follow the on-screen confirmation steps to complete the process.

4. Need Help Before You Leave?

If you’re experiencing an issue, we’d love the opportunity to help before you go.

Common issues we can assist with include:

  • Technical support
  • Booking or payment problems
  • Document verification issues

📩 Contact Support:

Email us at support@doopl.comor visit the Help & Supportsection inside the app to submit a request.

5. Alternatives to Deleting

  • Change Notification Settings:Go to Settings → Notificationsto control alerts.
  • Temporarily Disable Bookings:
    • Instructors:Tap Stop New Requeststo pause incoming lessons.
    • Learners:Simply avoid making new bookings until ready to return.

6. Final Reminder

⚠️ Once your account is deleted, it cannot be recovered. If you decide to return to DoopL in the future, you’ll need to create a new account from scratch.

7. Contact

DoopL Support Team
📧 Email: support@doopl.com
🌐 Website: www.doopl.com